I have found it very satisfying lately to meet my clients not as their consultant, but as their collaborator.
Often, as a consultant, it is my job to open and hold a space for the client: The clients use it to speak about their problems, issues, situations, and I listen with patience and offer my perspective or advice. Consultants learn a lot about their clients. Often, the clients don’t learn much about their consultants. (Except that we are smart, and we are good listeners. Well.)
Consultants usually don’t share much about their lives as consultants, their own business development or their personal situation. And why would we?
When a space opened up in a client meeting early last month – we had finished the agenda one hour earlier than planned and found ourselves with a lot of time on our hands suddenly – I took the opportunity to share from the heart what was going on with my company, Structure & Process, at this moment: Continue reading Meeting as Business Partners (On the Client Relationship)